In partnership with

September has a habit of sneaking up on us….

One minute it's July and everyone's half-checked out. Then it's suddenly the first week of September, the kids are back at school, and you realise that there are only four months left of the year.

For remote teams, September is the real reset, not January…

In today's send:
✅ Why September matters more than January for remote leaders
✅ What drifts over summer and why it matters heading into Q4
✅ The conversation worth having with your team this week

I'd love to know 👇️

Top reads this week:

• What smart leaders do before Q4 hits

• The 'lock-in season' trend is picking up again…

• Involve your team in Q4 planning: instead of just presenting them with goals

Before we get into it, this could be something great for your team 👇️ 

Join CX leaders from Clay, Anthropic, and more at Pioneer

AI is fundamentally transforming CX, making perfect experiences possible. But there's no playbook for delivering them.

Join Pioneer on October 7th to explore how CX leaders are redefining what's possible with AI.

You’ll learn how some of the most innovative leaders from Clay, Anthropic, Gamma, and more are transforming their organizations and reinventing their operations.

Plus, you’ll hear from Fin product leaders on their vision for Fin and be the first to see what’s new.

Reserve your spot

The second January…

There's research behind why September feels like a restart…

It's not just in your head. Psychologists have a name for it: the fresh start effect. The school calendar does this to most people, kids or not. Something shifts.

For remote teams, that shift matters.

The problem is that most leaders let it pass without doing anything with it.

They start September carrying the same priorities, the same habits, and the same unresolved conversations from August, and then wonder why Q4 feels so rushed.

What tends to drift over summer